Shipping
- Standard (free over $125) — 2–5 business days · UPS Ground / USPS Priority
- Express — 1–2 business days · UPS 2-Day · $24.99
- Overnight — Next business day · UPS Next-Day Air · from $49.99
- Same-day dispatch on orders placed before 3 PM ET Monday–Friday
- Multi-location drop-ship — Free for orders of 12+ units to up to 6 addresses
Returns
- 30-day window — from delivery date
- Open-box returns accepted — no restocking fees
- Free return shipping — we email you a prepaid label
- Refunds processed within 3 business days of receipt
- Exchanges — call 1-800-507-6002 and we'll cross-ship the replacement
Warranty
- Standard manufacturer warranty — 2 years on Motorola, 1 year on most others
- We file all warranty claims on your behalf — no shipping back to the manufacturer yourself
- Optional 3-year accidental damage protection — +$49/unit at checkout (drops, water, theft)
- Fleet swap program — replacement radio shipped same-day for fleets of 8+ units
Need to start a return?
Call 1-800-507-6002 or send a message — we'll email you a prepaid return label within one business day.
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